Britannia Minicab - Frequently Asked Questions-FAQ

Q. ARE YOU A LICENCED COMPANY?

A. YES. WE ARE LICENCED BY THE PUBLIC CARRIAGE OFFICE UNDER LICENCE NUMBER: 009659

Q. ARE YOU A VAT-REGISTERED COMPANY?

A. Yes. We are VAT registered company and our VAT Registration #289 6778 15

Q. DO YOU CHARGE VAT OR DO YOU PROVIDE A VAT INVOICE ON TOP OF PRICES?

A. No. We do not charge VAT to passengers so we do not provide VAT Invoices.

Q. IS YOUR SERVICE AVAILABLE DAY AND NIGHT?

A. Yes. We operate 24 hours 7 days a week, all through the year.

Q. ARE YOUR PRICES FIXED?

A. Yes. The prices are fixed for pre-booked transfers. However, if there are any additional drop-offs, pickups or diversions there will be additional charges.

Q. WILL I INCUR ANY EXTRA CHARGES IF MY PLANE IS DELAYED OR CANCELLED BY THE AIRLINE?

A. No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time.

Q. WHAT HAPPENS IF I BOOK ONLINE?

A. We will review your request and send you an email confirming the booking with a Job number.If you are an account holder, you will have an option of the accepted journey and you can track the job by checking in your account.

Q. WE HAVE CHILDREN TRAVELLING WITH US; CAN YOU PROVIDE CHILD/INFANT SEATS?

A. Yes We can provide up to 2 Infant, Child, and Booster Seat in any MPV vehicle. Please specify your child’s age at the time of booking and enjoy the comfortable journey.(It is Legally Allowed for any age of Child to travel without any Child seat in Private Hire and Taxis in the United Kingdom on Rear Seat)

Q.9: Do you offer transportation from Southend Airport?

Ans: Yes, we offer the service out of Southend Airport.

Q. CAN I SMOKE IN THE CAR?

A. No. We operate a strict no-smoking policy in all our vehicles.

Q. HOW DO I FIND MY DRIVER AT THE AIRPORT?

A. Our driver will wait in the arrival hall with your name Board at the mentioned Meeting point. You will receive a confirmation email after booking any journey with Us and Meeting Point will be specified.

Q. ARE YOU CHARGING ANYTHING EXTRA FOR CHRISTMAS?

A. An additional surcharge of 50% on the prices listed on this site will be added on the following dates: 25, 26, 31 December as well as 1 January.

Q. WILL I BE SHARING WITH ANYONE ELSE?

A. No. We do not operate a shared taxi service.

Q. WHAT DO I DO IF I CAN NOT LOCATE MY DRIVER?

A. Please call us at 020 36177825 or +44 203 6177825 and our team will help you find your driver at the terminal.

Q. IS GRATUITY INCLUDED IN THE PRICE?

A. No. It is at the passenger’s discretion and you can pay at the end of the trip.

Blog Pages

Exploring the Convenience of London Airport Transfers

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Navigating the Intricacies of London Airport Transfers: A Detailed Insight

Blog about Navigating the Intricacies of London Airport Transfers: A Detailed Insight...

Decoding the Ease of London Airport Transfers: An In-depth Analysis

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Mastering the Art of London Airport Transfers: A Comprehensive Review

Blog about Mastering the Art of London Airport Transfers: A Comprehensive Review...

Frequently Asked Questions

Q. Do you provide the service from ports?

Ans. Yes, we provide the service from ports like Cruise ports.

Q. Do you provide the service from Heathrow Airport?

Ans. Yes, we provide service from Heathrow Airport.

Q. Do you provide the return service?

Ans. Yes we do provide the return service

Q. Do you offer a day booking service?

Ans. Yes, we offer a day booking service.

Q. Do you offer a service to and from train stations?

Ans. Yes, we offer the service out of every train station.

Q. Do drivers have the ability to pick up passengers from various locations?

Ans. Drivers can pick up passengers at a variety of locations, so the answer is yes.

Q. Is the driver's meeting taking place inside the terminal?

Ans. Yes, that is our role that the driver encounters inside the terminal, answer.

Our Clients Testimonials

Excellent in every way

Excellent all around; company maintained in touch with us during our travel from Heathrow to London City, which was forced upon us by BA when they changed our connecting flight from Heathrow to Glasgow. We were assessed a very fair £66. (this included parking fee at Heathrow). The car was roomy and clean, and the driver, Sam, was very polite and helpful. Highly suggested.
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Excellent service providing company

I'll use again. Excellent online booking platform. As we were departing from the airport, communication with the company was quite simple, and they promptly returned messages. The driver was fantastic; I'll hire them again without a doubt.
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More than your typical cab ride

Surprisingly superior than the majority of cab companies in the area. It appears that BAC cares about its clients and wants to make sure they have a great trip. I would most definitely love to travel with them again in the future.
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A smooth ride

Driver was excellent, very pleasant and well-mannered. The process has been excellently communicated. I reached at my destination on time.
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More than good

In these times of competition, this business offers all the top-notch services that a customer needs and can choose from a variety of possibilities. An excellent service.
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Fair service

Excellent service; the driver was prompt and courteous. I'm tired of Uber and Bolt cancelling 6 times before someone arrives and wasting 28 minutes booking. This way, you'll know someone is on their way. Strongly recommended
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Reliable service

I used this service to transfer with kids from Gatwick to Legoland, and I wasn't let down! Very punctual and very professional! stayed in touch right up to pick-up. Excellent service; I'd definitely work with this business again! The absolute greatest transfer service in London.
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Wonderful cab service

 It's simple to reserve a taxi for the following day. swiftly confirmed the information and booking. Driver arrived 20 minutes earlier than expected, waited for us, and assisted us with our luggage on both ends. Bookings will be made for all of our excursions going forward.
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Best taxi services

Excellent cab service in the UK. Many thanks to Britannia Airport Cars for the top-notch assistance. More than you anticipate!
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Friendly drivers

Although the terminal shift made it challenging to pick up at Gatwick, the driver's communication was excellent, and the drive home was in a comfortable, clean car with a helpful driver. I'd use it again.
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Excellent service 5 stars

Simply fantastic service. Khawaja was very professional, friendly, and well dressed; he arrived early (but did not rush us) and got us to the airport on time.I will definitely use Britannia Airport Cars again and recommend them to everyone.Thank you so much.]
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Standard service

Excellent customer care standards and excellent service. I'd strongly advise them to anyone flying into or out of any London airport. Their booking staff is kind and well-trained. Drivers provide excellent customer service, are punctual, trustworthy, and have a thorough understanding of London's geography. The drivers arrive in sharp suits, and their automobiles are spotless. In contrast to other London-based firms, they provide complimentary airport meet & greet services, and their drivers always help you with your bags. My family and I always utilise them for transportation to and from the airports.
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Competent cab service

The BAC corporation exceeds your expectations. They are different from other cab companies. Their customer service is outstanding, and the driver is really competent. The fact that they care about the needs of the clients is the aspect of that business that I appreciate the most.
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Highly recommended cabs

I'd heartily advise using Britannia Airport Cars. excellent communication Outstanding and intriguing driver. Clean and roomy automobile.
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Fair pricing

Fantastic automobile service with friendly drivers. We booked Britannia to and from Stansted airport. efficient and advance communication for a fair pricing. I'll most certainly use them again.
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fantastic in every way

Excellent all around; the company kept in touch with us over the entire Heathrow to London City journey that BA forced upon us when they changed our connecting flight from Heathrow to Glasgow. An extremely faffordable fare was billed to us . The car was roomy and well-kept. Outstandingly advised.
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Extremely content

That, in my opinion, is a professional service. I'm famished by how devoted they are to their clients. In the future, I'd take into account for my rides.
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Neat and tidy cabs

Excellent service. The car was pleasant and clean, and the driver was really professional. On the phone, the personnel was really helpful. Highly suggested.
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Helpful driver

Great service and driver communication was excellent. Clean and in good condition. Easy journey  to home. Friendly and fairly helpful driver
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Responsive service

Excellent service, on-time arrival, and a smooth flight removed all of the stress associated with travelling to and from the airport.Absolutely will use again
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