Britannia Minicab - Frequently Asked Questions-FAQ

Q. ARE YOU A LICENCED COMPANY?

A. YES. WE ARE LICENCED BY THE PUBLIC CARRIAGE OFFICE UNDER LICENCE NUMBER: 009659

Q. ARE YOU A VAT-REGISTERED COMPANY?

A. Yes. We are VAT registered company and our VAT Registration #289 6778 15

Q. DO YOU CHARGE VAT OR DO YOU PROVIDE A VAT INVOICE ON TOP OF PRICES?

A. No. We do not charge VAT to passengers so we do not provide VAT Invoices.

Q. IS YOUR SERVICE AVAILABLE DAY AND NIGHT?

A. Yes. We operate 24 hours 7 days a week, all through the year.

Q. ARE YOUR PRICES FIXED?

A. Yes. The prices are fixed for pre-booked transfers. However, if there are any additional drop-offs, pickups or diversions there will be additional charges.

Q. WILL I INCUR ANY EXTRA CHARGES IF MY PLANE IS DELAYED OR CANCELLED BY THE AIRLINE?

A. No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time.

Q. WHAT HAPPENS IF I BOOK ONLINE?

A. We will review your request and send you an email confirming the booking with a Job number.If you are an account holder, you will have an option of the accepted journey and you can track the job by checking in your account.

Q. WE HAVE CHILDREN TRAVELLING WITH US; CAN YOU PROVIDE CHILD/INFANT SEATS?

A. Yes We can provide up to 2 Infant, Child, and Booster Seat in any MPV vehicle. Please specify your child’s age at the time of booking and enjoy the comfortable journey.(It is Legally Allowed for any age of Child to travel without any Child seat in Private Hire and Taxis in the United Kingdom on Rear Seat)

Q.9: Do you offer transportation from Southend Airport?

Ans: Yes, we offer the service out of Southend Airport.

Q. CAN I SMOKE IN THE CAR?

A. No. We operate a strict no-smoking policy in all our vehicles.

Q. HOW DO I FIND MY DRIVER AT THE AIRPORT?

A. Our driver will wait in the arrival hall with your name Board at the mentioned Meeting point. You will receive a confirmation email after booking any journey with Us and Meeting Point will be specified.

Q. ARE YOU CHARGING ANYTHING EXTRA FOR CHRISTMAS?

A. An additional surcharge of 50% on the prices listed on this site will be added on the following dates: 25, 26, 31 December as well as 1 January.

Q. WILL I BE SHARING WITH ANYONE ELSE?

A. No. We do not operate a shared taxi service.

Q. WHAT DO I DO IF I CAN NOT LOCATE MY DRIVER?

A. Please call us at 020 36177825 or +44 203 6177825 and our team will help you find your driver at the terminal.

Q. IS GRATUITY INCLUDED IN THE PRICE?

A. No. It is at the passenger’s discretion and you can pay at the end of the trip.

Blog Pages

Exploring the Convenience of London Airport Transfers

Blog about Exploring the Convenience of London Airport Transfers...

Navigating the Intricacies of London Airport Transfers: A Detailed Insight

Blog about Navigating the Intricacies of London Airport Transfers: A Detailed Insight...

Mastering the Art of London Airport Transfers: A Comprehensive Review

Blog about Mastering the Art of London Airport Transfers: A Comprehensive Review...

Decoding the Ease of London Airport Transfers: An In-depth Analysis

Blog about Decoding the Ease of London Airport Transfers: An In-depth Analysis...

Frequently Asked Questions

Q. Do all the drivers have a professional license?

Ans. Yes, all of our drivers are highly professional.

Q. Do you offer a child seat or car seat?

Ans. Yes, a child seat or car seat is provided.

Q. Do you offer transportation from airports?

Ans. Yes, we offer the service out of all airports.

Q. Do you keep an eye on the flights?

Ans. Of course, we keep an eye on the flights

Q. Is the driver's meeting taking place inside the terminal?

Ans. Yes, that is our role that the driver encounters inside the terminal, answer.

Q. Does your company offer a service from cruise ports?

Ans. Yes, we offer the service out of cruise ports.

Q. Do you provide the service from airports?

Ans. Yes, we provide our services to all major airports in London to every city and town.

Our Clients Testimonials

Corteous Drivers

The driver arrived on time and was courteous. They even accommodated my request to pick us up earlier because I had exited immigration earlier than anticipated. Excellent car and experience.
star star star star star

Friendly drivers

Although the terminal shift made it challenging to pick up at Gatwick, the driver's communication was excellent, and the drive home was in a comfortable, clean car with a helpful driver. I'd use it again.
star star star star star

Responsible service

A reputable service. The driver's prior warning that he might arrive a little late due to the train strike was a huge relief. Even though he arrived late, he made sure to make the journey enjoyable.
star star star star star

Quick and on time

I reserved them since I needed to get from Gatwick to Heathrow quickly.Booking is simple on their website. It was a nice automobile. The driver, Vladut, was on time and kind. took me quickly and safely to Heathrow.
star star star star star

Best taxi services

Excellent cab service in the UK. Many thanks to Britannia Airport Cars for the top-notch assistance. More than you anticipate!
star star star star star

Helpful driver

Great service and driver communication was excellent. Clean and in good condition. Easy journey  to home. Friendly and fairly helpful driver
star star star star star

Very content

Despite the fact that our aircraft was delayed, the driver was there to pick us up because we had good mobile communication. The driver was excellent, the car was terrific, and the trip proceeded without a hitch.
star star star star star

Fair pricing

Fantastic automobile service with friendly drivers. We booked Britannia to and from Stansted airport. efficient and advance communication for a fair pricing. I'll most certainly use them again.
star star star star star

Excellent service providing company

I'll use again. Excellent online booking platform. As we were departing from the airport, communication with the company was quite simple, and they promptly returned messages. The driver was fantastic; I'll hire them again without a doubt.
star star star star star

Responsive service

Excellent service, on-time arrival, and a smooth flight removed all of the stress associated with travelling to and from the airport.Absolutely will use again
star star star star star

Standard service

Excellent customer care standards and excellent service. I'd strongly advise them to anyone flying into or out of any London airport. Their booking staff is kind and well-trained. Drivers provide excellent customer service, are punctual, trustworthy, and have a thorough understanding of London's geography. The drivers arrive in sharp suits, and their automobiles are spotless. In contrast to other London-based firms, they provide complimentary airport meet & greet services, and their drivers always help you with your bags. My family and I always utilise them for transportation to and from the airports.
star star star star star

Excellent in every way

Excellent all around; company maintained in touch with us during our travel from Heathrow to London City, which was forced upon us by BA when they changed our connecting flight from Heathrow to Glasgow. We were assessed a very fair £66. (this included parking fee at Heathrow). The car was roomy and clean, and the driver, Sam, was very polite and helpful. Highly suggested.
star star star star star

Enjoyable ride

I've scheduled a Britannia car to take me to the airport. I enjoy working with the company and will continue to do so. simple to reach and reserve. The driver was very courteous and professional. I heartily endorse this dependable service.
star star star star star

Excellent service throughout

Excellent all-around. We had some trouble getting off the plane because there were no buses, and we spent a long time at passport control, but the team was excellent and kept track of our progress despite the fact that the aeroplane was on time.
star star star star star

Extremely content

That, in my opinion, is a professional service. I'm famished by how devoted they are to their clients. In the future, I'd take into account for my rides.
star star star star star

Fantastic customer service from Britannia Cars

Fantastic customer service from Britannia Cars. booked a return private transfer from Heathrow to Stansted. Very effective at making and informing customers of changes, the booking service. Drivers' pictures and car information were sent via email and WhatsApp to let us know they were waiting for us. Very courteous and helpful with luggage, drivers. On the basis of this encounter, I fervently advise using it again.
star star star star star

Fantastic Service

I've now used Britannia Airport Cars three times, and each time the service has been outstanding. Booking is quite simple, and the firm and driver maintain fantastic communication. I strongly advise.
star star star star star

A smooth ride

Driver was excellent, very pleasant and well-mannered. The process has been excellently communicated. I reached at my destination on time.
star star star star star

Wonderful cab service

 It's simple to reserve a taxi for the following day. swiftly confirmed the information and booking. Driver arrived 20 minutes earlier than expected, waited for us, and assisted us with our luggage on both ends. Bookings will be made for all of our excursions going forward.
star star star star star

Reliable service

I used this service to transfer with kids from Gatwick to Legoland, and I wasn't let down! Very punctual and very professional! stayed in touch right up to pick-up. Excellent service; I'd definitely work with this business again! The absolute greatest transfer service in London.
star star star star star