Britannia Minicab - Frequently Asked Questions-FAQ

Q. ARE YOU A LICENCED COMPANY?

A. YES. WE ARE LICENCED BY THE PUBLIC CARRIAGE OFFICE UNDER LICENCE NUMBER: 009659

Q. ARE YOU A VAT-REGISTERED COMPANY?

A. Yes. We are VAT registered company and our VAT Registration #289 6778 15

Q. DO YOU CHARGE VAT OR DO YOU PROVIDE A VAT INVOICE ON TOP OF PRICES?

A. No. We do not charge VAT to passengers so we do not provide VAT Invoices.

Q. IS YOUR SERVICE AVAILABLE DAY AND NIGHT?

A. Yes. We operate 24 hours 7 days a week, all through the year.

Q. ARE YOUR PRICES FIXED?

A. Yes. The prices are fixed for pre-booked transfers. However, if there are any additional drop-offs, pickups or diversions there will be additional charges.

Q. WILL I INCUR ANY EXTRA CHARGES IF MY PLANE IS DELAYED OR CANCELLED BY THE AIRLINE?

A. No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time.

Q. WHAT HAPPENS IF I BOOK ONLINE?

A. We will review your request and send you an email confirming the booking with a Job number.If you are an account holder, you will have an option of the accepted journey and you can track the job by checking in your account.

Q. WE HAVE CHILDREN TRAVELLING WITH US; CAN YOU PROVIDE CHILD/INFANT SEATS?

A. Yes We can provide up to 2 Infant, Child, and Booster Seat in any MPV vehicle. Please specify your child’s age at the time of booking and enjoy the comfortable journey.(It is Legally Allowed for any age of Child to travel without any Child seat in Private Hire and Taxis in the United Kingdom on Rear Seat)

Q.9: Do you offer transportation from Southend Airport?

Ans: Yes, we offer the service out of Southend Airport.

Q. CAN I SMOKE IN THE CAR?

A. No. We operate a strict no-smoking policy in all our vehicles.

Q. HOW DO I FIND MY DRIVER AT THE AIRPORT?

A. Our driver will wait in the arrival hall with your name Board at the mentioned Meeting point. You will receive a confirmation email after booking any journey with Us and Meeting Point will be specified.

Q. ARE YOU CHARGING ANYTHING EXTRA FOR CHRISTMAS?

A. An additional surcharge of 50% on the prices listed on this site will be added on the following dates: 25, 26, 31 December as well as 1 January.

Q. WILL I BE SHARING WITH ANYONE ELSE?

A. No. We do not operate a shared taxi service.

Q. WHAT DO I DO IF I CAN NOT LOCATE MY DRIVER?

A. Please call us at 020 36177825 or +44 203 6177825 and our team will help you find your driver at the terminal.

Q. IS GRATUITY INCLUDED IN THE PRICE?

A. No. It is at the passenger’s discretion and you can pay at the end of the trip.

Blog Pages

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Frequently Asked Questions

Q. Do you offer transportation from Gatwick Airport?

Ans. We do indeed offer the service out of Gatwick.

Q. Do you offer transportation from Heathrow Airport?

Ans. Yes, we are offering the service out of Heathrow.

Q. Do you provide a discount for students?

Ans. Yes we provide discount for students

Q. Do you offer a return service?

Ans. Yes, we do offer a return service.

Q. Do all of the drivers have PCO licenses?

Ans. Yes, every driver has a PCO license, which is the answer.

Q. Do you provide the service from airports?

Ans. Yes, we provide our services to all major airports in London to every city and town.

Q. Do you offer a child seat or car seat?

Ans. Yes, a child seat or car seat is provided.

Our Clients Testimonials

Fair service

Excellent service; the driver was prompt and courteous. I'm tired of Uber and Bolt cancelling 6 times before someone arrives and wasting 28 minutes booking. This way, you'll know someone is on their way. Strongly recommended
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Standard service

Excellent customer care standards and excellent service. I'd strongly advise them to anyone flying into or out of any London airport. Their booking staff is kind and well-trained. Drivers provide excellent customer service, are punctual, trustworthy, and have a thorough understanding of London's geography. The drivers arrive in sharp suits, and their automobiles are spotless. In contrast to other London-based firms, they provide complimentary airport meet & greet services, and their drivers always help you with your bags. My family and I always utilise them for transportation to and from the airports.
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Best taxi services

Excellent cab service in the UK. Many thanks to Britannia Airport Cars for the top-notch assistance. More than you anticipate!
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Excellent in every way

Excellent all around; company maintained in touch with us during our travel from Heathrow to London City, which was forced upon us by BA when they changed our connecting flight from Heathrow to Glasgow. We were assessed a very fair £66. (this included parking fee at Heathrow). The car was roomy and clean, and the driver, Sam, was very polite and helpful. Highly suggested.
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Extremely content

That, in my opinion, is a professional service. I'm famished by how devoted they are to their clients. In the future, I'd take into account for my rides.
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Helpful driver

Great service and driver communication was excellent. Clean and in good condition. Easy journey  to home. Friendly and fairly helpful driver
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Fantastic internet reservations system

Excellent online booking platform. As we were departing from the airport, communication with the company was quite simple, and they promptly returned messages. The driver was fantastic; I'll hire them again without a doubt. Amazing service, great price, timely and pleasant. The car was cozy and well-kept. Will undoubtedly utilize Britannia Airport Cars once more! Excellent. I'm grateful.
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Reliable service

I used this service to transfer with kids from Gatwick to Legoland, and I wasn't let down! Very punctual and very professional! stayed in touch right up to pick-up. Excellent service; I'd definitely work with this business again! The absolute greatest transfer service in London.
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Highly recommended cabs

I'd heartily advise using Britannia Airport Cars. excellent communication Outstanding and intriguing driver. Clean and roomy automobile.
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Corteous Drivers

The driver arrived on time and was courteous. They even accommodated my request to pick us up earlier because I had exited immigration earlier than anticipated. Excellent car and experience.
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Affordable ride

Excellent and simple service at extremely reasonable costs. easy to communicate with and quick to respond. The driver was also excellent. Highly recommended and will use again when in London or the surrounding area.
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Highly impressed

It was challenging to pinpoint a pick-up time because one member of the group was arriving at a different terminal. The company was willing to accommodate us even though we arrived an hour early. Sammy, the driver, was really kind and helpful.
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A smooth ride

Driver was excellent, very pleasant and well-mannered. The process has been excellently communicated. I reached at my destination on time.
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Fair pricing

Fantastic automobile service with friendly drivers. We booked Britannia to and from Stansted airport. efficient and advance communication for a fair pricing. I'll most certainly use them again.
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Excellent timely service

Miklosne arrived five minutes ahead of schedule, which was excellent. That meant we had enough time to bring our cases and luggage inside. The vehicle was very tidy and roomy. She was really accommodating and inquired what we preferred to listen to on the radio. Everything was just simple and practical. I wholeheartedly recommend Airport Taxi Transfers and will use them again.
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Punctual team

Sam, the driver, was punctual, pleasant, and extremely helpful. The company maintained excellent and practical communication and made certain that everything was in order. Definitely recommend.
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Responsible service

A reputable service. The driver's prior warning that he might arrive a little late due to the train strike was a huge relief. Even though he arrived late, he made sure to make the journey enjoyable.
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Fantastic encounter

What a Fantastic encounter with this Company. Since we were travelling to Gatwick Airport on a busy day, we should have probably made our original reservation for 17:00 instead of 16:00. So I requested to be picked up an hour sooner than the scheduled time 2 hours in advance, and they accommodated me. What wonderful service.
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More than good

In these times of competition, this business offers all the top-notch services that a customer needs and can choose from a variety of possibilities. An excellent service.
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Excellent service providing company

I'll use again. Excellent online booking platform. As we were departing from the airport, communication with the company was quite simple, and they promptly returned messages. The driver was fantastic; I'll hire them again without a doubt.
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