Britannia Minicab - Frequently Asked Questions-FAQ

Q. ARE YOU A LICENCED COMPANY?

A. YES. WE ARE LICENCED BY THE PUBLIC CARRIAGE OFFICE UNDER LICENCE NUMBER: 009659

Q. ARE YOU A VAT-REGISTERED COMPANY?

A. Yes. We are VAT registered company and our VAT Registration #289 6778 15

Q. DO YOU CHARGE VAT OR DO YOU PROVIDE A VAT INVOICE ON TOP OF PRICES?

A. No. We do not charge VAT to passengers so we do not provide VAT Invoices.

Q. IS YOUR SERVICE AVAILABLE DAY AND NIGHT?

A. Yes. We operate 24 hours 7 days a week, all through the year.

Q. ARE YOUR PRICES FIXED?

A. Yes. The prices are fixed for pre-booked transfers. However, if there are any additional drop-offs, pickups or diversions there will be additional charges.

Q. WILL I INCUR ANY EXTRA CHARGES IF MY PLANE IS DELAYED OR CANCELLED BY THE AIRLINE?

A. No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time.

Q. WHAT HAPPENS IF I BOOK ONLINE?

A. We will review your request and send you an email confirming the booking with a Job number.If you are an account holder, you will have an option of the accepted journey and you can track the job by checking in your account.

Q. WE HAVE CHILDREN TRAVELLING WITH US; CAN YOU PROVIDE CHILD/INFANT SEATS?

A. Yes We can provide up to 2 Infant, Child, and Booster Seat in any MPV vehicle. Please specify your child’s age at the time of booking and enjoy the comfortable journey.(It is Legally Allowed for any age of Child to travel without any Child seat in Private Hire and Taxis in the United Kingdom on Rear Seat)

Q.9: Do you offer transportation from Southend Airport?

Ans: Yes, we offer the service out of Southend Airport.

Q. CAN I SMOKE IN THE CAR?

A. No. We operate a strict no-smoking policy in all our vehicles.

Q. HOW DO I FIND MY DRIVER AT THE AIRPORT?

A. Our driver will wait in the arrival hall with your name Board at the mentioned Meeting point. You will receive a confirmation email after booking any journey with Us and Meeting Point will be specified.

Q. ARE YOU CHARGING ANYTHING EXTRA FOR CHRISTMAS?

A. An additional surcharge of 50% on the prices listed on this site will be added on the following dates: 25, 26, 31 December as well as 1 January.

Q. WILL I BE SHARING WITH ANYONE ELSE?

A. No. We do not operate a shared taxi service.

Q. WHAT DO I DO IF I CAN NOT LOCATE MY DRIVER?

A. Please call us at 020 36177825 or +44 203 6177825 and our team will help you find your driver at the terminal.

Q. IS GRATUITY INCLUDED IN THE PRICE?

A. No. It is at the passenger’s discretion and you can pay at the end of the trip.

Blog Pages

Mastering the Art of London Airport Transfers: A Comprehensive Review

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Navigating the Intricacies of London Airport Transfers: A Detailed Insight

Blog about Navigating the Intricacies of London Airport Transfers: A Detailed Insight...

Exploring the Convenience of London Airport Transfers

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Decoding the Ease of London Airport Transfers: An In-depth Analysis

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Frequently Asked Questions

Q. Do you offer a return service?

Ans. Yes, we do offer a return service.

Q. Does your company offer a service from cruise ports?

Ans. Yes, we offer the service out of cruise ports.

Q. Is the driver's meeting taking place inside the terminal?

Ans. Yes, that is our role that the driver encounters inside the terminal, answer.

Q. Do you offer transportation from airports?

Ans. Yes, we offer the service out of all airports.

Q. Do you offer door-to-door service?

Ans. Yes, we offer door-to-door service.

Q. Do you offer transportation from Heathrow Airport?

Ans. Yes, we are offering the service out of Heathrow.

Q. Do all of the drivers have PCO licenses?

Ans. Yes, every driver has a PCO license, which is the answer.

Our Clients Testimonials

Awesome Service

kept informed from the time of booking till the driver's phone call while we were picking up our luggage in Heathrow's terminal 5.Our name was written on a board outside by the driver, who made a quick trip to the Sofitel Gatwick. We appreciate you and will let our friends know about your service.
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Excellent service throughout

Excellent all-around. We had some trouble getting off the plane because there were no buses, and we spent a long time at passport control, but the team was excellent and kept track of our progress despite the fact that the aeroplane was on time.
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Excellent driver

Felix, my driver, was outstanding. Even though I don't particularly enjoy it, going to Gatwick in the middle of the night, Felix got in touch with me beforehand, showed up on time, and made the trip a delight. a great individual who genuinely cares about his clients. 'm an anxious traveler but he put me at ease. Thanks very much.
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Best taxi services

Excellent cab service in the UK. Many thanks to Britannia Airport Cars for the top-notch assistance. More than you anticipate!
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Highly impressed

It was challenging to pinpoint a pick-up time because one member of the group was arriving at a different terminal. The company was willing to accommodate us even though we arrived an hour early. Sammy, the driver, was really kind and helpful.
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Best online cab service

Online airport pickup reservation: nice ride. I received a speedy and courteous response regarding my pick-up confirmation. I sent an email the day before asking if the driver might arrive early, and I immediately received a response saying they would try.Florin, a staff member, arrived at the appointed hour and drove quite professionally while being incredibly kind and pleasant. Overall, I'm delighted I made my reservation with them.
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Quick and on time

I reserved them since I needed to get from Gatwick to Heathrow quickly.Booking is simple on their website. It was a nice automobile. The driver, Vladut, was on time and kind. took me quickly and safely to Heathrow.
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Fantastic encounter

What a Fantastic encounter with this Company. Since we were travelling to Gatwick Airport on a busy day, we should have probably made our original reservation for 17:00 instead of 16:00. So I requested to be picked up an hour sooner than the scheduled time 2 hours in advance, and they accommodated me. What wonderful service.
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Punctual team

Sam, the driver, was punctual, pleasant, and extremely helpful. The company maintained excellent and practical communication and made certain that everything was in order. Definitely recommend.
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fantastic in every way

Excellent all around; the company kept in touch with us over the entire Heathrow to London City journey that BA forced upon us when they changed our connecting flight from Heathrow to Glasgow. An extremely faffordable fare was billed to us . The car was roomy and well-kept. Outstandingly advised.
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On time cabs

I arrived after a lengthy international flight, during which jet lag is a very real problem. The meeting went perfectly and the driver was on time. Instant communication and status updates from the home office were received as I made my way there. Driver was helpful and courteous. I'll utilise this service once again.
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I'm pleased with the service

The service has my full satisfaction. On time arrival, confirmation of transports, and extremely cordial service. I thought it was great that they had already given the driver and vehicle information.
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Recommended Service

Both times I utilized Britannia Airport Cars, and both times the services were excellent. Prior to picking me up at home and to check the position at the airport, the driver called to give me an ETA. Customer care confirmed they were tracking my delayed flight and they provided me free waiting time.
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incredibly simple to book online

Online booking is quite simple. I received updates from the company and the driver via WhatsApp, which is also a convenient way to communicate. On time, tidy, astute, and quite effective.
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Reliable journey

It was a smooth journey from start to finish that could be changed at any time. We received messages with information about the driver and the car, and the service was excellent; we will definitely use their services again on our next visit!
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Bependable and sincere company

excellent service accommodated a last-minute change in pick-up time. Effective teamwork and great communication. I'd unquestionably utilise their taxis again.
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Fantastic customer service from Britannia Cars

Fantastic customer service from Britannia Cars. booked a return private transfer from Heathrow to Stansted. Very effective at making and informing customers of changes, the booking service. Drivers' pictures and car information were sent via email and WhatsApp to let us know they were waiting for us. Very courteous and helpful with luggage, drivers. On the basis of this encounter, I fervently advise using it again.
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5-star rated cab

I was promptly picked up by the driver at Liverpool Street Station, and he was quite helpful in pointing out the location of the taxi. Reserving again without a doubt!
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Excellent service providing company

I'll use again. Excellent online booking platform. As we were departing from the airport, communication with the company was quite simple, and they promptly returned messages. The driver was fantastic; I'll hire them again without a doubt.
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Very content

Despite the fact that our aircraft was delayed, the driver was there to pick us up because we had good mobile communication. The driver was excellent, the car was terrific, and the trip proceeded without a hitch.
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